We work with Builders, Remodelers, Kitchen Designers, Insurance Companies, Property Managers and Homeowners. We have provided goods and services for personal homes, commercial properties, retail stores, churches, and more.
We have been in business for over 30 years, and Customer Service has always been our #1 priority.
Customer service for Builder Decor means providing exceptional support and guidance to our loyal customers throughout their flooring journey, from selection to installation and beyond. It includes:
- Expert Advice: Helping you choose the right flooring material based on your lifestyle, budget, and design preferences.
- Clear Communication: Keeping you informed about pricing, timelines, and the installation processes.
- Quality Assurance: Ensuring products are of high quality and installations meet industry standards.
- Problem-Solving: Addressing concerns, handling complaints, and providing solutions for issues like defective products or improper installation.
- Post-Installation Support: Offering maintenance tips, warranties, and follow-up services to ensure your satisfaction.
We hope that our customer service builds trust, enhances our reputation, and leads to repeat business and referrals.
Hardwood and Vinyl Planks
Builder Decor uses hardwood planks for a timeless, high-end look, installing them in living spaces for durability and elegance. We may opt for solid or engineered hardwood, considering factors like moisture resistance and subfloor compatibility. Vinyl planks, on the other hand, offer a budget-friendly, water-resistant alternative, ideal for kitchens, bathrooms, and basements. They are faster and easier to install, come in a wider variety of colors and textures, and offer more choices with better availability. We ensure proper subfloor preparation, seamless installation, and finishing touches like trims and transitions. Builder Decor also advises clients on maintenance, helping them choose the best option based on lifestyle, budget, and aesthetic preferences.
Carpeting
Builder Decor uses carpeting to add warmth, comfort, and sound insulation to residential and commercial spaces. We help clients choose from various styles, like plush or patterned carpets, based on durability, foot traffic, and aesthetic preferences. Proper installation includes assessing subfloor conditions, using quality padding for support, and ensuring precise seams and stretching to prevent wrinkles. Builder Decor also provides maintenance advice, such as vacuuming techniques and stain removal tips, to extend the carpet’s lifespan. We tailor solutions for cozy bedrooms or high-traffic offices to meet functional and design needs.
Ceramic Tile
Builder Decor uses ceramic tile for its durability, water resistance, and design versatility, making it ideal for kitchens, bathrooms, and high-traffic areas. We ensure proper subfloor preparation, use the right adhesive and grout, and carefully lay tiles for a seamless, long-lasting finish. Builder Decor helps clients choose from various styles, textures, and finishes, considering factors like slip resistance and maintenance. We also provide sealing and cleaning recommendations to enhance longevity. Whether creating intricate patterns or simple, elegant designs, a flooring expert ensures precision installation for a stylish and functional space.
What some of our customers have to say:
Contact Linda Penn to design and install flooring, carpet, hardwood, vinyl, and ceramic tile for your home. Helping to create Designs that not only function but that are unique for you.